Legal
Acceptable Use Policy
HOMS is direct-booking infrastructure for legitimate hospitality businesses. This policy defines what is and isn't permitted on the platform.
Last updated: August 27, 2026
Purpose
Why this policy exists.
HOMS provides the tools to take direct bookings, collect payment, and own your guest relationships. With that control comes responsibility. This policy sets the baseline for acceptable conduct so the platform remains a safe, trustworthy place for hosts and guests alike.
By creating an account or using HOMS, you agree to comply with this policy, the Pilot Member Agreement (where applicable), and all applicable laws in the jurisdictions where you operate.
Permitted use
What HOMS is built for.
- Listing and renting properties you are legally authorized to rent.
- Taking direct bookings and payments through your own connected processor.
- Managing guest communications, stays, and ancillary services and experiences for legitimate hospitality operations.
- Owning and using your own guest data for marketing and relationship-building in line with applicable privacy law.
Prohibited conduct
What is not allowed on HOMS.
Illegal activity
- Any activity that violates applicable local, state, or national law.
- Renting a property you do not have the legal right to rent.
- Operating in violation of short-term rental, zoning, tax, or licensing regulations.
Fraud & deception
- Misrepresenting a property, price, or availability.
- Charging guests for services not rendered or materially different from what was advertised.
- Using stolen or fraudulent payment instruments.
Harm & safety
- Facilitating harm, harassment, discrimination, or abuse toward guests or staff.
- Allowing a property listed on HOMS to be used for illicit purposes.
- Collecting or misusing guest data in violation of applicable privacy law.
Platform integrity
- Attempting to disrupt, reverse-engineer, or compromise the platform or its integrations.
- Using HOMS to send unsolicited spam or prohibited marketing.
- Sharing account credentials or reselling access without authorization.
Enforcement
How violations are handled.
We take reports seriously. Suspected violations may result in immediate account suspension pending investigation.
Confirmed violations of this policy are grounds for permanent cancellation of your account. Where illegal activity is involved, we may cooperate with law enforcement and regulatory authorities.
Report a violation
If you believe a host or user is violating this policy, contact us with details. We review every report and may act on credible information without notice to the reported party.
Scope & changes
What this covers, and how it evolves.
This policy applies to all HOMS users — pilot members, hosts, and their authorized staff. It complements, but does not replace, the Pilot Member Agreement or any terms you accept with your payment processor.
HOMS may update this policy as the platform grows. Material changes will be communicated to active users, and continued use after a change takes effect constitutes acceptance of the updated policy.
HOMS is direct-booking infrastructure, not a channel manager. It does not replace OTAs, monitor compliance on your behalf, or guarantee that your use of the platform satisfies any rental regulation.